Vodcast # 31 - Empathy in a Diverse Culture is Good for Business by Shiela Cancino
Shiela shared her recent experiences on how she felt with new groups of people she interacted with. The lesson may help you in leading your teams and managing your business. She ordered pasta and milk tea. The server said, "Would you like this drink instead?" In her mind, "What is this lady trying to do? I want milk tea!" The server said, "You'll get more, and I'll give you milk on the side." Lo and behold, she got her tea in a ceramic kettle and a cup of milk on the side.